Refund policy

Right of withdrawal

The Customer's rights are protected by Legislative Decree 185/99 and subsequent amendments

The Customer therefore has the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by registered letter with return receipt to Di Martino Air srl – Customer Service, Via Castellammare 82, 80054 Gragnano (NA), within 14 days from the day of receipt of the products. The communication can be anticipated, within the same by e-mail (at shop@dimartinoair.it) or telegram, provided it is confirmed by registered letter with return receipt within the following 48 hours. This communication must specify the intention to withdraw from the purchase and the product or products for which it intends to exercise the right of withdrawal, attaching a copy of the invoice. The Customer must therefore return the product at his own expense by sending it to Di Martino Air srl Via Castellammare 82, 80054 Gragnano (NA).

We do not accept unauthorized returns that have not been previously agreed. We do not accept returns of sealed packaged products, opened by the Customer.

If the breakage or lack of a product is ascertained, or the presence of an item that does not comply with the customer's requests, the Customer has the right to request the delivery or the reintegration of the missing or non-compliant product or the credit on the expense subsequent amount equal to the value of the disputed product or products. Communications of the aforementioned anomalies must be made, within 3 days from the delivery date, to the addresses indicated in these General Conditions. In the event of a lack of conformity of the product, we will offer you a refund, subject to exceptions. The refund of the sums will take place in any case no later than 14 days from the date on which we confirmed that we will proceed with the refund or replacement of the item assessed as unsuitable.

Any liability of Di Martino Air s.r.l. is excluded. regarding the bad condition of the products due to inadequate storage after delivery.

The right of withdrawal is not permitted in the case of:

• purchase of sealed packaged products, opened by the Customer;
• made-to-measure or personalized goods;
• goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly.