The customer’s rights are protected by legislative decree 185/99. The customer therefore has the right to withdraw from the contract, including partially, without explanation and without incurring additional costs, on condition that the withdrawal is notified by registered post to Pastificio di Martino – Customer Services, Via Castellammare 82, 80054 Gragnano (NA), within 10 working days of receipt of the order. Notification may be also be made within the same time limit, by email to the address firstname.lastname@example.org or by telegram, on condition that it is confirmed by registered post within the subsequent 48 hours. Such notification must specify the desire to withdraw from the purchase and the product or products for which the customer intends to exercise their right to withdrawal, and include a copy of the invoice. The customer must then return the goods at their own expense to Pastificio di Martino Via Castellammare 82, 80054 Gragnano (NA).
When the withdrawal has been carried out in this way, Pastificio di Martino will proceed to reimburse the sum paid for the purchase of the product as rapidly as possible, and in any case within 30 days from the date on which Pastificio di Martino was made aware of the customer’s use of the right to withdrawal, on condition that the entirety of the goods have been received within this period. The sum reimbursed will be net of delivery costs.
The right to withdrawal is not permitted in the case of:
- purchase of sealed packages which have been opened by the customer;
- bespoke or personalized packaging;
- goods which by their nature cannot be returned, or which risk rapid deterioration or damage